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Refund and Returns Policy

Refunds & Returns

Our Kit Bags are made to order which means we can only accept returns if the product is faulty. All products come with a 1-year manufacturers guarantee, if you should have any issues with your product within the first 12 months’ please contact us at nth-tr.salesandmarketing@nhs.net

Over and above the manufacturer’s warranty, should you wish to return your order for any reason, please contact us at nth-tr.salesandmarketing@nhs.net to discuss this and we will do what we can to resolve your issue.

You will be responsible for the paying the costs of returning your item to us.  We would recommend using a trackable shipping service or purchasing shipping insurance to ensure your item arrives back with us.

Exchanges

We will only replace items if they are defected and fall within the 1-years manufacturer’s warranty (unless otherwise agreed by NTH Solutions and the manufacturer).